Copyright ©2016 Robyn Warne Designs. All Rights Reserved.
Creating One of a Kind Ornaments since 2003!

Shipping and Returns FAQ's

What shipping method do you use? All U.S. orders ship via USPS Priority Mail or First Class Mail. Delivery times are approximate. Time of year & distance from 10562 effect actual delivery time.     Priority mail – 2-3 business days     First Class Mail – 2-5 business days USPS Insurance – is included on all orders. International orders – will ship either Priority Mail International or First Class Mail International. Large items – such as shelves will be shipped via UPS. How long will it take to get my order? The average turn around time for stock ornaments is about 7-10 days after receiving your order & payment. Order stock ornaments at least 2 weeks before you need them. Delivery times vary depending on the item, my workload, time of year and distance the package has to travel. Many of my items are painted as they are ordered. I will let you know by email what the time frame is for completing and shipping your order. Please contact me before ordering to get a time estimate if you need an item by a certain date. If my schedule allows I may be able to expedite your order. You will receive an e-mail when your order ships. If for any reason there will be a delay in shipping - you will be notified by e-mail. Please keep in mind turnaround times may be longer during the peak holiday season of Oct-Dec. Order early to ensure timely delivery! Remember to factor in extra time if you are planning on re-shipping your order to another person in time for Christmas! What is your return/exchange policy? All sales are final The charm of handmade art is the uniqueness of each piece. Your finished piece may not look exactly like the sample picture you order from. There may be small variations in color or shape. Even multiples of the same design painted at the same time will not look exactly alike! If you have any questions regarding my work - please contact me before purchase! You can see examples of my work on Flickr. What happens if my order is damaged or lost in the mail? Each order is carefully packaged to ensure it arrives safely. If your order is damaged:  Please contact me as soon as possible to inform me of the damage.  Keep all packaging materials, as it will be needed for the USPS Insurance Claim. If your order is lost: Don't panic! Some packages will occasionally get detoured on their way to their destination. I've been fortunate to not have any fall completely off the radar. Delivery Confirmation (Tracking) is included with every order. It is helpful when there is concern regarding an orders whereabouts. Priority Mail package info is updated more frequently than First Class packages. Even with insurance a replacement for a lost or damaged item may not be readily available. Most of my work is limited edition or one-of-a-kind, and not easily replaced! If I cannot replace a specific item you will have the option of a refund or a credit towards a comparable replacement.
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Copyright ©2016 Robyn Warne Designs. All Rights Reserved.
Creating One of a Kind Ornaments since 2003!

Shipping and Returns FAQ's

What shipping method do you use? All U.S. orders ship via USPS Priority Mail or First Class Mail. Delivery times are approximate. Time of year & distance from 10562 effect actual delivery time.     Priority mail – 2-3 business days     First Class Mail – 2-5 business days USPS Insurance – is included on all orders. International orders – will ship either Priority Mail International or First Class Mail International. Large items – such as shelves will be shipped via UPS. How long will it take to get my order? The average turn around time for stock ornaments is about 7-10 days after receiving your order & payment. Order stock ornaments at least 2 weeks before you need them. Delivery times vary depending on the item, my workload, time of year and distance the package has to travel. Many of my items are painted as they are ordered. I will let you know by email what the time frame is for completing and shipping your order. Please contact me before ordering to get a time estimate if you need an item by a certain date. If my schedule allows I may be able to expedite your order. You will receive an e-mail when your order ships. If for any reason there will be a delay in shipping - you will be notified by e-mail. Please keep in mind turnaround times may be longer during the peak holiday season of Oct-Dec. Order early to ensure timely delivery! Remember to factor in extra time if you are planning on re-shipping your order to another person in time for Christmas! What is your return/exchange policy? All sales are final The charm of handmade art is the uniqueness of each piece. Your finished piece may not look exactly like the sample picture you order from. There may be small variations in color or shape. Even multiples of the same design painted at the same time will not look exactly alike! If you have any questions regarding my work - please contact me before purchase! You can see examples of my work on Flickr. What happens if my order is damaged or lost in the mail? Each order is carefully packaged to ensure it arrives safely. If your order is damaged:  Please contact me as soon as possible to inform me of the damage.  Keep all packaging materials, as it will be needed for the USPS Insurance Claim. If your order is lost: Don't panic! Some packages will occasionally get detoured on their way to their destination. I've been fortunate to not have any fall completely off the radar. Delivery Confirmation (Tracking) is included with every order. It is helpful when there is concern regarding an orders whereabouts. Priority Mail package info is updated more frequently than First Class packages. Even with insurance a replacement for a lost or damaged item may not be readily available. Most of my work is limited edition or one-of-a-kind, and not easily replaced! If I cannot replace a specific item you will have the option of a refund or a credit towards a comparable replacement.